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According to WhatsApp’s most recent User Safety Monthly Report, the instant messaging network blocked over three million accounts in June and July of this year. According to WhatsApp, the accounts were banned to avoid online abuse and to maintain the user experience secure and spam-free. Accounts are banned based on user complaints, emails from the India Grievance Officer, and the usage of its own automated algorithms to prevent detrimental behaviour on the site. According to the study, a total of 316 ban appeals were filed by users and the India Grievance Officer over the specified timeframe, with 73 accounts being banned.
The most recent WhatsApp User Safety Monthly Report has been published in order to comply with the new IT Rules 2021. The study covers WhatsApp’s actions based on complaints and its own abuse prevention systems over a 46-day period from June 16 to July 31 of this year. WhatsApp claims to have blocked a total of 3.027 million Indian accounts over the time period in question. Only 73 of these bans were enacted as a result of user complaints and postings from the India Grievance Officer, with the remainder identified using WhatsApp’s own tools and resources to combat harmful behaviour on the network.
According to the study, 594 concerns from Indian users were received throughout the 46-day period, with 316 of them being ban appeals. Furthermore, 137 of these complaints were about account assistance, while the remainder were for safety and product support.
WhatsApp claims that its automatic technologies detect misuse at three phases of an account’s life cycle: during registration, during messaging, and in reaction to negative feedback, which it gets in the form of user complaints and bans. According to the instant messaging platform, these technologies are supplemented by a team of analysts that examine edge situations and assist enhance efficacy over time. To lodge a complaint to WhatsApp, users may send an email to [email protected] or use the in-app buttons to report and block suspected accounts.
